Help

1. Open caseport.riselawfirm.com in Safari.
2. Tap the Share button, a square with an arrow pointing up. On newer iPhones, first tap the three dots (…) at the bottom of the screen, then tap Share.
3. Scroll down and tap Add to Home Screen.
4. If you see Open as Web App, turn it off.
5. Tap Add. The Caseport icon appears on your home screen.

1. Open caseport.riselawfirm.com in Chrome.
2. Tap the Share button, a square with an arrow pointing up, at the top right of the screen.
3. Scroll down and tap Add to Home Screen.
4. Tap Add. The Caseport icon appears on your home screen.

1. Open caseport.riselawfirm.com in Chrome.
2. Tap the three dots at the top right of the screen.
3. Tap Add to Home screen (on some phones this is called Install app).
4. Tap Add. The Caseport icon appears on your home screen.

Enter the cell phone number you gave the firm, and we text you a six-digit code to enter. There is no password to remember. After you sign in, you can set up Face ID, a fingerprint or a passkey to sign in more quickly next time, and a texted code always works as a backup.

Home shows where your case stands and what comes next. Anything we need from you, such as your New Client Questionnaire, requests for information and documents to send or sign, is listed under Next Up. Your legal team and how to reach them are also shown here.

Dates lists the important dates in your case, such as your deposition, mediation and hearings, with the time and place once they are set.

Here you send us documents, photos and screenshots from your phone or computer. Documents From Your Legal Team lists the documents we have shared with you, which you can open and save at any time.

Write to your legal team at any time and read our replies. Messages in the portal are private, so this is the best place for questions about your case. We let you know by text or email when we reply.

Choose how we let you know when something new is waiting, by text, email or both, and manage how you sign in, including Face ID, a fingerprint or a passkey, and the phones and computers you asked us to remember.

Check that you entered the cell phone number you gave the firm. A code can take a minute to arrive. If it does not come, choose Send a New Code, or choose Email Me the Code Instead to have it sent to the email address we have on file. Each code works for 10 minutes. If you have a new phone number, let us know below so we can update it.

Sign-in codes go to the cell phone number we have on file. If your number has changed, choose Email Me the Code Instead on the sign-in page, or tell us your new number in the box below or by calling (310) 728-6588, and we will update it.

For your privacy, the portal signs you out after 30 minutes without activity, after 12 hours in all, and when you choose Sign Out. If you chose Remember for 30 Days, you will not be asked for a code on that phone or computer during that time. Face ID, a fingerprint or a passkey also makes signing in again quicker.

You can always sign in with a code by text or email instead. Once you are signed in, choose Settings at the top of the page and go to Sign-In and Devices to set up Face ID, a fingerprint or a passkey again.

The portal accepts documents, photos, screenshots, videos, voice recordings, saved emails and text message exports, up to 5 GB a file. A file over 25 MB, or any video or recording, is sent by the portal's large-file sender, which starts on its own when you press Upload; you do not need to split the file. Large files can take a while, and on a phone Wi-Fi is usually faster. If a file still will not upload, tell us below which file and what message you saw.

Yes. The portal works in any up-to-date web browser on a phone, tablet or computer. Go to caseport.riselawfirm.com and sign in the same way. A computer can be easier for sending many documents at once.

What you send through the portal goes only to Rise Law Firm, and it is kept private and encrypted. Please use your own phone, email and internet connection, not a phone, computer, email account or Wi-Fi network provided by an employer.

Reload the page, and check that your phone or computer and its web browser are up to date. If you can, try another web browser. If the problem continues, tell us below what you were doing when it happened.